Privacy Policy

Effective Date: 25 June 2024

Introduction:

Birds Eye View Psychology® ("we," "us," or "our") is committed to protecting your privacy.  This Privacy Policy outlines our practices regarding the collection, use, and disclosure of your personal information in compliance with the Australian Privacy Principles (APPs).

1. Information We Collect:

We may collect the following types of personal information:

• Personal Details: Name, date of birth, contact details (phone number, email address, home address).
• Health Information: Medical history, mental health history, treatment plans, and notes from sessions.
• Payment Information: Billing details, insurance information, and payment history.
• Website Usage Information: IP address, browser type, pages visited, and other analytics.

To receive intervention from Birds Eye View Psychology, written consent is required.  Full details of consent will be provided prior to the intake assessment or at the first appointment.

2. How We Collect Information:

We may collect the following types of personal information through:

• Direct Interactions: When you provide information during consultations, via our website, through forms, or over the phone.
• Automated Technologies: Through cookies and similar tracking technologies when you visit our website.
• Third Parties: From healthcare providers, insurance companies, or referrals.

3. Use of Your Information

We use your personal information to:

• Provide psychological services and treatment.
• Communicate with you about your treatment and appointments.
• Process payments and manage billing.
• Improve our services and website.
• Comply with legal and regulatory requirements.

4. Disclosure of Your Information:

We may share your personal information with:

• Healthcare Providers: For the purpose of coordinating care.
• Third-Party Service Providers: Who assist us with billing, accounting, administration, or IT services.
• Legal and Regulatory Authorities: As required by law.

We ensure that third parties who access your information comply with strict confidentiality and privacy obligations.

5. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes physical, electronic, and administrative security measures.

6. Access to Your Information

You have the right to access and correct your personal information held by us. To request access or make corrections, please contact us using the details provided below.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience. You can control the use of cookies through your browser settings.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the effective date will be updated accordingly.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Birds Eye View Psychology®

Phone: 

07 3733 0933

Address:

Paddington Professional Rooms

Unit 69, Boulevard Serviced Offices

283 Given Terrace, 

Paddington

Qld, 4064

Email:

info@birdseyeviewpsychology.com.au

Australian Information Commissioner (OAIC):

For further information about privacy issues in Australia and protecting your privacy, contact the OAIC:

www.oaic.gov.au.